Cancellation Policy

This Cancellation Policy explains the terms under which orders placed on cupibs.com can be cancelled.

1. Business Information

Business Legal Name: Ziras
Registered Address: Ground Floor, Plot No. 23, Sant Devidas Society,
Surat, Gujarat – 395006, India

Contact No: +918347981486

2. Order Cancellation by Customer

• Orders can be cancelled only before they are dispatched from our warehouse.
• Once the order has been shipped, cancellation requests will not be accepted and the order will fall under our Return & Refunds Policy.
• To request a cancellation, customers must contact us through the official contact details provided on cupibs.com with their order number.

3. Cancellation of Cash on Delivery (COD) Orders

• We reserve the right to confirm COD orders via call, SMS, or WhatsApp before dispatch.
• If a COD order is not confirmed or is repeatedly rejected at delivery, future COD access may be restricted.

4. Order Cancellation by Us

We reserve the right to cancel any order under the following circumstances:

• Product is out of stock or unavailable
• Payment failure or suspected fraudulent transaction
• Incorrect pricing or product listing errors
• Incomplete or incorrect shipping information
• Any situation beyond our operational control

If an order is cancelled by us after payment has been made, a full refund will be processed to the original payment method.

5. Refunds for Cancelled Orders

• Prepaid orders cancelled before dispatch will be refunded within 5–7 business days after approval.
• Refund timelines may vary depending on the payment provider or bank processing time.

6. Changes to Orders

Order modifications such as address changes or product updates may only be requested before dispatch. Once shipped, modifications may not be possible.

7. Contact Us

For cancellation requests or assistance, please contact us through the official contact details listed on cupibs.com.